Terms & Conditions

These terms and conditions ("Product Terms and Conditions") apply to all transactions concluded with you, the customer; via this UK CPAP website (the "Website") please read them carefully before placing your order and print a copy for your future reference. By using the Website you accept and agree to be bound by the Product Terms and Conditions and the Web Site Terms and Conditions, which together shall constitute the entire agreement between you and CPAP Solutions Limited ("CPAP Solutions Limited").

If you do not agree to the Product Terms and Conditions or the Web Site Terms and Conditions you should leave the Website.
CPAP Solutions Limited reserves the right to alter or amend the Product Terms and Conditions at any time without notification to you. Specifically CPAP Solutions Limited can amend, discontinue or remove content displayed on the Website, including product and service information or specification on the Website, without liability.

Order Cancellation

Before dispatch:
If contact is made to UK CPAP before your order is dispatched; UK CPAP will provide a full refund.
After dispatch:
If UK CPAP has dispatched your order, please refer to the returns policy.
Cancellation Contact Details:
By Telephone:
Call Our Customer Service Department on 020 3239 7431 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

By Email:

customerservices@ukcpap.co.uk
Include:
Your full name and address
Sales Invoice Number
Amount you have paid
Product reference and description.

Returns Policy

Return Undamaged Products:
If for any reason you are unhappy with your purchase you can return it to us in its *original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item excluding the postage. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Please email sales@ukcpap.co.uk with your order/shipment number, and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please state a reason for your return.

Please re-package the goods and send to the address below:-

UKCPAP
The Old Vicarage
Vicarage Road
Gailey
Nr Stafford
ST19 5PU

Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. UK CPAP will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We may require pictures of all damages to goods and the packaging.

Refund Contact Details

By Telephone:
Call Our Customer Service Department on 020 3239 7431 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

By Email:
customerservices@ukcpap.co.uk

Refund for Goods Damaged in transit:
“Money Back Guarantee”
You will receive replacement products subject to availability; if not available then a full refund will be sent within 14 days.
We may not require the return of damaged goods.
For any queries contact customer services.

Vat

By proceeding with the terms and conditions if you have chosen to purchase without VAT are declaring that declare that: you are chronically sick or have a disabling condition by reason of: obstructive sleep apnoea  and that I am receiving from CPAP solutions Ltd (UKCPAP ), The Old Vicarage, Vicarage Road.

Rent And Hire Purchase

In the case that you are renting or renting to buy an item please see further terms and conditions below
THIS AGREEMENT CANNOT BE CANCELLED and is subject to the following TERMS AND CONDITIONS:

1) TERM: The term of the rental is for the period paid for by the Lessee and commences on the date the equipment is received in full by the Lessee and ends the date the same equipment is returned in full by Lessee to the Lessor.

2) DEPOSIT: The deposit paid in connection with this rental agreement represents a security for the equipment rented for rental period. The deposit will be treated as follows: a. A refund of the deposit amount received by Lessor will be made if the rental application is not accepted by Lessor or, b. A credit note for the entire deposit amount will be made if Lessee elects to buy the equipment rented or the same equipment as new after the lease period and when all outstanding funds have been paid in full.

3) RENT AMOUNT: The rent amount is unique to the equipment rented and the duration of the agreement. The rent period can be extended subject to a new application and payment.

4) PURCHASES: if you wish to buy the machine you are currently renting, see 2(a).

5) INDEMNITY: Lessee shall indemnify Lessor against, and hold Lessor harmless from, any and all claims, actions, suits, proceedings, costs, expenses, damages, and liabilities, including reasonable legal fees arising out of, connected with, or resulting from the property subject to this lease, including, but not limited to the manufacture, selection, delivery, use, operation, or return of such property.

6) LOSS OR DAMAGE: Lessee assumes and shall bear the entire risk of loss, theft, destruction, or damage of or to any part of the equipment (“loss or damage”) from any cause whatsoever, whether or not covered by insurance, and no such loss shall release Lessee of its obligation under this agreement in the event of loss or damage. Lessee, at the sole option of Lessor, shall (a) at Lessee’s expense, repair the equipment to the satisfaction of Lessor; or (b) at Lessee’s expense, and to the satisfaction of Lessor, replace the equipment with similar or like equipment in good condition and repair and of comparable value, with clear title thereto in Lessor; or (c) make payment to Lessor the total of £500, in addition to the deposit.

7) INSURANCE: Lessee shall provide, maintain, and pay for (a) insurance against the loss or theft of or damage to the equipment, for its full replacement value, naming Lessor as a loss payee and (b) public liability and property damage insurance naming Lessor as an additional insured.

8) ASSIGNABILITY: Without Lessor’s prior written consent, Lessee shall not (a) assign, transfer, pledge, or otherwise dispose of this lease, the equipment, or any interest therein or (b) sublet or lend the equipment or permit it to be used by anyone other than Lessee. Lessor may assign this lease or grant a subsidiary interest in the equipment in whole or part without notice to Lessee, and Lessor’s assignee or secured party may then assign this lease or the security agreement without notice to Lessee. Each such assignee or secured party shall have all the rights, but none of the obligations, of Lessor under this lease. Lessee shall recognize such assignments or security agreements and shall not assert against the assignees or the secured parties any defence counterclaim or offset Lessee may have against Lessor. In spite of any such assignment, Lessor warrants that Lessee shall quietly enjoy use of the equipment, subject to the terms and conditions of this lease. Subject to the foregoing, the lease ensures to the benefit of and is binding on the respective heirs, legatees, personal representatives, successors, and assigns of Lessor and Lessee.

9) MAINTENANCE: Lessee, at Lessee’s expense, shall maintain the equipment in good condition and functional order, shall not use the equipment unlawfully, and shall not alter the equipment without Lessor’s prior written consent. Lessor shall not be liable for loss of profit or other consequential damages resulting from the theft, destruction, or disrepair of the equipment, and there shall be no abatement of lease payments on account of any such theft, destruction, or disrepair.

10) SURRENDER: On expiration of the lease term, Lessee shall return the equipment in good repair, ordinary wear and tear excepted, to the address of Lessor. Lessee must be aware of the starting and ending date of the lease. If in case the Lessee wishes to buy the machine he/she currently renting or somehow interested to extend leasing period, please do contact us through email or give us a call a week before (7-days) the expiration of the lease term. Failure to return the machine on time will only result another month rental payment charged to the Lessee using his/her card presented to this agreement.

11) TITLE; PERSONAL PROPERTY: The equipment is, and shall at all times remain, property of Lessor, and Lessee shall have no right, title, or interest except as expressly set forth in this lease.

12) NOTICES AND DEMANDS: Service of all notices under this agreement shall be sent addressed to the party involved at its respective address set forth above or to such other address as the parties may hereafter substitute by written notice.

13) MISCELLANEOUS: This instrument constitutes the entire agreement between Lessor and Lessee and is irrevocable for its term and it shall not be amended, altered, or changed except by a written agreement signed by the parties. If any portion of this lease is deemed to be invalid, it shall not affect the rest of this agreement. Headings or titles to the paragraphs of this lease are solely for the convenience of the parties and not an aid to the interpretation of this agreement. Lessee applies to Lessor for a lease of the above-described property for personal use and agrees that this lease is not to be construed as a consumer contract. If Lessor accepts these terms and conditions, Lessee agrees to rent from Lessor and Lessor agrees to rent to Lessee, the equipment, on all of the terms and conditions of this lease.

14) ACKNOWLEDGEMENT: Lessee and Lessor hereby acknowledge that both read and understand this agreement.

Payment Terms

Prices:
Goods are invoiced in pounds (£) sterling at the price prevailing at the time you place your order. Prices are inclusive of VAT. Prices are expressed exclusive of delivery charges. Delivery charges will be added to the price of the goods purchased so that the on-line order form shows the total charges which we will debit.

The prices indicated apply only to on-line purchases and are not indicative of the price of identical goods purchased by any other means.
We reserve the right to amend any prices without any prior notice and to end any promotions at any time. We reserve the right to add or withdraw any item at any time. UK CPAP will try to ensure that all prices displayed are correct and within the company's pricing structure. In the event that an incorrect price is advertised, we shall amend such price upon notification. We are under no obligation to supply any product that is priced incorrectly.

Credit Card Payments

We are unable to accept credit [or debit] cards that are due to expire within the next FIVE days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained by UK CPAP.
We accept all types of payment; please check below for the best payment to suit you.
Bank Transfer Details:
Payment from your online bank or through counter credit using the following information:
Bank Name: Lloyds TSB Bank plc
Bank Address: Willenhall (309963) Branch PO Box 1000, BX1 1LT
Account Name: Mr. Henry Morison
Account Numbers: 2010 5468 / 2010 4660
Sort Code: 30 99 63
By Post:
Cheque must be payable to CPAP Solutions Limited received at least 7 working days prior to collection or dispatch day.

Or send Postal order to:

UKCPAP
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU
Online:
To pay online, use this website.

Shipping and Delivery

Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by UK CPAP.

Collection:
Free collection from business address:

UKCPAP
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU
Provided purchased items are in stock, all goods will be dispatched within 4 working days from receipts of cleared funds. Unless otherwise notified.
All items are subject to stock availability. If for any reason the goods are no longer available we will notify you immediately and either: give you the option of receiving alternative goods of similar price and quality; or cancel the item from your order and refund you in full. If the carrier is unable to deliver the goods they will be held by the carrier and a card left stating that a delivery was attempted. No goods will be left in sheds, garages, gardens or outhouses. A member of UK CPAP will contact the customer to make alternative delivery arrangements. Re-delivery will be attempted for a maximum of two occasions. If a parcel is still undelivered it will be returned to UK CPAP and the customer will be notified of its return. The customer will be responsible for the cost of the return.
At UK CPAP we are committed to providing our customers with the highest quality products. All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns policy set out above.
All returns are the responsibility of the customer UK CPAP will only cover the cost of faulty or damaged returned goods.

Copyright:

All elements of the Website content and all logos, photography, graphics, software and video clips are protected by UK copyright laws. You are entitled to view the Website and to print pages of the Website for the sole purpose of placing an order with UK CPAP. However, any copying or downloading from the Website without written permission from CPAP Solutions Limited is strictly prohibited and will be deemed an infringement of copyright.

Trademarks:

You are not permitted to use UK CPAP trademarks or the trademarks of any third party without the prior written consent of UK CPAP or such third parties that may own the trademarks.

Under 18 website users:

If you are under 18 years of age you must gain parental/guardian approval to submit data, receive updates or purchase goods online. You are still bound by these Product Terms and Conditions and use of the Website will be taken as acceptance of these Product Terms and Conditions.
You acknowledge that the Website and any goods that you obtain from the Website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without UK CPAPs’ permission.

Governing Law:

These Purchase Terms and Conditions and the Web Site Terms and Conditions and any contracts made under them are governed by the laws of England and Wales and disputes arising here from shall be subject to the exclusive jurisdiction of the courts of England and Wales. Materials on the Website are not necessarily appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Visitors accessing the Website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws.

Further Information

If you have any queries regarding these Product Terms and Conditions or submitting orders via the Website, please contact our customer services team at sales@ukcpap.co.uk
The Website is operated by and the products available for purchase on the Website are supplied by CPAP Solutions Limited.

Liability

To the fullest extent permitted by law we will not be liable to you or any third party for any: loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data; and/or any other loss or damage which does not result directly from the actions of UK CPAP, its sub-contractors or agents; and which arises out of or is related to your purchase of goods via the Website.
In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. Nothing in these Product Terms and Conditions excludes our liability for personal injury or death caused by our negligence. These Purchase Terms and Conditions do not affect your statutory rights as a consumer or otherwise.

Limitations

You may not use our Site for any of the following reasons:
Abusive, harmful, unlawful, threatening, libellous, harassing, abusive, obscene words.
Gaining access to other computers without permission.
If you have any queries please contact Customer Services at sales@ukcpap.co.uk or call us on 020 3239 7431 or (+44) 7713151892 outside of the UK.

Customer Service

UKCPAP
The Old Vicarage,
Vicarage Road
Gailey
Nr Stafford
ST19 5PU
Tel: 020 3239 7431
Outside of the UK: (+44) 7713151892
Email: customerservices@ukcpap.co.uk
Web: www.ukcpap.co.uk
Registration No.: 06657116